Knowledge Base Audience: MachShip customers · Category: Platform Navigation
Overview
MachShip customers can submit new feature requests and upvote existing ones directly from
within the platform. Upvoting an existing request automatically subscribes the user to
progress updates on that request.
Steps
In the MachShip platform, click the cog icon in the top-right corner of
the screen.
From the dropdown menu, select Feedback. The Feedback section will open.
Choose one of the following actions:
Lodge a new request — submit a feature idea that does not already appear in the list.
Upvote an existing request — add weight to an idea already submitted by another customer. Upvoting keeps the user informed of progress on that request.
Important
The Feedback page is a global page visible to all MachShip customers.
Any information included in a request must be kept generic. Do not include
company-specific details, customer names, account numbers, commercial terms, or any
information not intended for a wider audience.
After Submission
Once a request is lodged or upvoted, the customer will receive updates as the request
progresses through MachShip's product review process. No further action is required from
the customer to remain subscribed to updates.
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