MachShip provides the ability to send tracking information of the consignment via email to the end receiver. The email will contain the consignment information and the link to Public Tracking page which contains the status of the consignment. This can be achieved by enabling the email tracking notification setting on the company page.

Email Tracking Notification settings allow an admin to configure when and how Advance Shipping Notices’ (ASNs) will be emailed out of the platform. This option will not allow the user to configure tracking but rather it can just be set to enabled.

How to navigate to the Enable Email Tracking Notification

Select Admin and View Companies.

Search for the company you wish to change the tracking page, select the cog on the right-hand side and the Edit Company option. 

Once on the edit company page, you can set the Email tracking notification field to any of the options below.

The options are:

a. Always send tracking notification - Whenever there is an email entered in the delivery email text box when creating a consignment, MachShip will send out the tracking email. 

b. Never send tracking information - The tracking email will never be sent, even when there is an email in the delivery location email text box. 

c. Prompt on consignment creation - Whenever a consignment is created a radio icon will appear below the email text box where a user can set if they wish to send the tracking email or not.

See below example of an email tracking notification:

The email tracking notification is sent upon manifesting. You can verify if the email has been sent to the customer by viewing your consignment and checking the email status on the email section. 

You can also check the email status on the email grid page. To know more about email grid you can refer to this link. 

Should you see that an email has an error message or been dropped please contact support@machship.com.