How to Create Email Tracking Update Notifications

How to Create Email Tracking Update Notifications

If you would like MachShip to send email notifications to clients about delivery milestones and updates when freight is dispatched or its status changes, this can be configured through the Tracking Update Notification page.

From this page, you can create email tracking update notifications that will allow clients to automatically receive updates on their consignments, helping them stay informed about key delivery events such as picked up, in transit, and delivered etc.

How to navigate to the Tracking Update Notification page

Select Admin and then select Other Options
Via the Advanced panel on the left-hand side select Tracking Update Notifications


How to create Email Tracking Update Notifications

To create an email tracking notification, select the Create Tracking Update Notification option or the other option in the top right-hand corner


1. Set the Name
This is a free text field and would identify the email notification for your purposes - it is not utilised in the email that is sent
2. Set the Company
Select the company you wish to assign the email notification to by typing and selecting the relevant company. 
3. Notification Type
Select the "Email" option 


4. Link to a Company, Carrier and Status
Select Add Company Link to set the company, carriers, and statuses that you wish to link to the notification
I. Company (Required)

Select the company you wish to assign the tracking notification to by typing and selecting the relevant company. To set this for a whole organisation simply type in the parent company and select the inheritable option.
If you wish to link this to multiple companies, simply select a company again - it will then show multiple selected companies:

To remove a company, simply select the X


II. Tracking Status (Required)

Each email tracking notification will need to be linked to a tracking status - the flagging of this status - either manually or from the carrier will prompt the sending of the email notification. To link a status, select from the drop-down:



Once selected, the status will show as below:


If you wish to link this to multiple statuses, simply select a status again - it will then show multiple selected statuses:


To remove a status simply select the X


III. Carrier (Optional)

If you wish to link this email notification to a particular carrier or carrier(s) simply type in the carrier name and select from the typeahead


To add a multiple carriers simply follow the same process


To remove a carrier simply select the X


Note if you wish to have this notification flagged for ALL carriers, simply leave the selection field empty


If you want to link this notification to another company with a different set of carriers and/or statuses, simply select the Add Company Link and repeat the process above


5. Set the notification as Enabled
To enable the email notification and set it live, simply select the Enabled Flag to Yes:
For the Email Notification


and the Company Links


6. Save the Tracking Update Notification

Please note that in order for the email tracking update notifications to work, the company needs to have the "Email Tracking Notifications" option enabled in the company page. For instructions on how to enable email tracking notification for a company, please go to this link.

    • Related Articles

    • How to Create a Customised SMS Message Template in MachShip

      If you wish to set up for MachShip to send out SMS notifications of delivery milestones and updates to clients upon despatching or status updating of freight you will need to configure an SMS Template. This template allows clients to configure a ...

    • How to Enable the Email Tracking Notification

      MachShip provides the ability to send tracking information of the consignment via email to the end receiver. The email will contain the consignment information and the link to Public Tracking page which contains the status of the consignment. This ...

    • How to Create a Company (Simplified)

      Companies in MachShip are the basis by which accounts, permission, and access are separated and maintained. Below you will find instructions on how to create a company. Note: Based on your company and user type you will see different menus and menu ...

    • How to create a Company in MachShip

      Companies in MachShip are the basis by which accounts, permission, and access are separated and maintained. Below you will find instructions on how to create and edit a company. What is a Company? Companies in MachShip are assigned and hold the data ...

    • How to customise the Company Tracking page

      The Company Tracking Page is the best way to maintain communication with the end receiver regarding freight movements. Being a dynamic, publicly available webpage, you have the ability to provide a URL link to this page, via both SMS and email. In ...