How to Disable and Enable a User
Should you ever need to block access for a user to MachShip you can disable their username and password.
How to navigate to View Users
Click Admin drop-down, scroll down to the Users section and select View Users.
If you are unable to see the User, MachShip has provided two ways to search for them:
- Company filter - Once you start typing a company's name, MachShip will present a list of options. Select the relevant option from this list.
-
General Search - When entering any keywords in this section, MachShip will filter through the list of users and bring up ones that have those keywords.
Click on the Cog drop-down to view options. Scroll down and select Edit User.
Important: Organisation Admin Constraint
If the user you are attempting to disable holds Organisation Admin privileges, the system will prevent the disable action with an error message: 'Identity ID [X] is an organisation admin so cannot be disabled.'
To resolve this:
- The Organisation Admin flag must first be removed at the identity level
- This action cannot be performed via the standard UI and requires MachShip support intervention
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Contact MachShip support with the following information:
- User email address
- Identity ID (shown in the error message)
- Organisation ID
- Once support removes the Organisation Admin flag, you will be able to disable the user using the standard steps below.
Alternatively, MachShip support can disable the account directly as part of the same action.
How to Disable a User
In the bottom right corner of the screen, you'll find Disable User. Click on Disable User.
A green prompt saying that the user has been enabled will appear in the top right corner of the screen once it has successfully disabled the User.
Click on Save User to save your update.
Note: When Locking a User from MachShip, this feature will not take place effective immediately. It will not log a customer out/off MachShip. The lock takes place once the user has logged out of the system.
Enabling a User
Follow the instructions above. Once in the Edit User screen, click on Enable User then click Save User.
A green prompt saying that the user has been re-enabled will appear in the top right corner of the screen once it has successfully re-enabled the User. Click on Save User to save your update.
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