Shipping Modifiers let you customise what your customers see - transit times, booking cut-off times, destination rules, shipping item dimensions, and more - without changing the actual service levels or completion times your carriers commit to. In short, you're adjusting the information customers receive about their consignment, not the carrier's underlying service.
For example, if a carrier offers a 3-day express service, you might add an extra day to the ETA shown to customers, so expectations stay realistic even if delivery runs a little later than the fastest possible time.
To set up a Shipping Modifier
Go to the Admin header menu.
Select Shipping Modifier from the dropdown list
Note: Be sure you are in the right Parent or Child Account as you make the edits. Any changes will only be reflected in the Account you make them in.
You will then see a list of all existing Modifier Rules - both enabled and Disabled:
From this list, you can either modify an existing rule or create a new one.
Modifying existing rules
To update an existing rule, select the cog wheel at the end of a listed Enabled rule, then select Edit Shipping Modifier.
Adding, Removing or Customizing Shipping Modifier Table Grid
Select Actions Tab
The option to select Customize Grid will appear.
Identify the Grid Column you wish to show or hide by removing from the left-hand side to the right-hand side of the table.
Once the field is selected, the table moves the Column into the Hidden Side.
The table will now update showing or hiding the columns as configured. In this case, we have hidden the ID column.
Editing a Shipping Modifier
To Edit an existing Shipping Modifier, select the rule from the tick box on the left hand side. Then select the Toggle wheel and select 'Edit Shipping Modifier'.
This will open the If/Then Rule Structure allowing editing using the Ai natural language assistant, use of the preformatted templates offered below the Rule Generator or accessing the If/Then Rule logic direct to Modify /Edit at will.
Edits to the Modifier are confirmed for immediate activation or for later enablement. Names to Shipping Modifiers can also be amended here.
Manually building a Shipping Modifier Rule
The If/Then Conditions and Action tables let you to customize the Shipping Modifier Rule to your exact requirements.
Once the changes are made, enable the rule by activating the radio button at the bottom of the page, then select Update Shipping Modifier to save it.
Creating a NEW Shipping Modifier
Select the Create Shipping Modifier button in the top left-hand corner.
Using the AI natural language assistant, type in the new modifier or select one of the template prompts offered, then select Generate Rule.
Generate Rule creates the Shipping Modifier and lets you configure it through the If/Then interface Enter the rule and the conditions and actions.
The new modifier's behavior is set out in the fields below, along with the quantitative selection applied.
Once confirmed, switch on Yes under This Shipping Modifier is enabled to activate the new rule.
Then select Create Shipping Modifier.
The new rule is now added to the list of enabled Modifier Rules.